15th Romanian Customer Care Conference: Disruptive changes conquer the Customer Care industry


The 15th edition of Customer Care Conference is scheduled to take place in Romania, on April 18-19, at Biavati Events in Bucharest.

Customer Care practitioners meet this year to discuss the praised advantages and chilling threats of the popular AI era, with direct influence on the three areas of: people, technology and business.

Over 140 national and international customer care specialists from BPO, Telecom, Banking, Insurance, IT&C, Retail, FMCG etc are expected to join this year’s edition.

As ‘31.7 percent of major companies are currently using AI in Customer Service. It is the second most common use of AI by companies after IT’, TATA Consultancy Services declares, we understand why so many industry specialists focus their attention on Big Data and behavioral profiling in order to deliver extraordinary customer experiences, fast, easy and cost effective and to consolidate the loving relationship between the customer and the brand.

This edition’s topics will explore:

  • Data-Charged Personalization;
  • Cloud, Communication, and Talent;
  • Still About The Humans;
  • Balancing a Human Touch with Automated Support.

Confirmed speakers:

  • Vlad Iliescu, Senior Architect / Machine Learning Consultant @ Strongbytes

Customer Care Conference & Expo benefits from the valuable support of the following partners: Plantronics trough ABN Systems International– Platinum Partner, Mediatel Data and Urgent Cargus – Gold Partners, Intrarom & Genesys – Silver Partner, Teleperformance Romania and Optima Solutions Services – Supporting Partners, Coca-Cola Hellenic Romania  – Partner.

The conference’s media partners are: Agora, Jurnalul de afaceri, Universitatea Alternativa, Learning Network, AdHugger, Financiarul.ro, News25.