Competence Call Center enters Polish market with a center in Gdańsk


Competence Call Center  added a new market, Poland, to those where it is active already(Austria, France, Germany, Romania, Slovakia, Switzerland and Turkey), by opening a new center in Gdańsk.

The size of the market, the excellent economic growth and the very good level of education of the population speak for the attractive business location in Poland 

Christian Legat


Poland is the sixth largest country in the European Union and Gdańsk metropolitan area is home for over 1.2M people. The region is attractive to CCC as people have good German, English and Russian skills, but also Ulf Herbrechterskills in Nordic language like Danish, Swedish and Norwegian.

Competence Call Center's offices in Gdansk.
Competence Call Center’s offices in Gdansk (

We start in Gdańsk with existing customers for the local and international market. Our focus in the coming months will also be on providing services for the Nordic countries as well as the German market. As of March, we will quickly ramp our operation to 200 employees at the location in Gdańsk. Our new office is located in the ultra-modern Olivia Business Centre which offers excellent infrastructural conditions for our high-quality services

Ulf Herbrechter


“Invest in Pomerania”, a regional initiative which promotes the establishment of foreign companies in Poland, was a big supporter for the investment of the Competence Call Center.

Fact that CCC launched its business activity in the Tri-City area confirms a growing interest and a strong position of our region on the investment map of shared services centers. It stems from a conscious strategy pursued in recent years by the Invest in Pomerania initiative in order to attract investments related to servicing of German- and Nordic-speaking customers. Tri-City offers high profile graduates proficient in foreign languages, including German, Nordic and many others

Mieczyslaw Struk,

Marshal PomorskieVoivodeship.

Investor’s decision also confirms that Gdańsk has been appreciated by the BPO sector as a competitive location not only in comparison to others in Poland but in the world as well (…) Congratulations on choosing Gdańsk as the location of your office. I am convinced that your employment offer will be enthusiastically welcomed by the local labor market

Paweł Adamowicz,

Mayor of Gdańsk.

Competence Call Center offers Contact Center Solutions at the highest level at twelve locations in eight countries – and in more than 28 languages. For incoming hotlines, outgoing campaigns and written customer communication CCC looks on over 16 years of contact center experience. 42 international awards and certifications according to EN 15838, ISO 9001 and ISO 10002 confirm the high quality standards in the Competence Call Center.