Tag: customer care
Customer care industry leaders, awarded at Romanian Contact Center Awards 2022
Conference Arena, member Marketing Insiders Group, organized the 13th edition of “Romanian Contact Center Awards”, the most important competition dedicated to performance in customer care in Romania. The ceremony took […]
Finnair brings more choice to customers, with Business Light tickets
Finnair will introduce a totally new Business Light ticket and renew its other ticket types on 15 June, addressing the increasing trend for personalisation of the travel experience. Customers can choose […]
Romanian Customer Care Conference & Expo 2018, focused on the imperative to be aligned to market changes
Romanian Customer Care Conference & Expo tool place in the second part of April, in Bucharest, and focused on the imperative to be aligned with the market changes and people’s […]
Customer Care Conference: 62% consumers gave up brands or companies due to weak relation with clients
According to an Aspect study, 76% clients believe a company shows the appreciation towards them through the quality of the interaction at the level of customer care service they offer. […]
Romanian mall gets on WhatsApp
Mall Promenada, one of the most modern commercial centers in Romania, launched its customer care service via WhatsApp, consolidating its online presence and offering to its clients the possibility to receive […]
CCC Convention prepares for next stage, in October
On October 8th, in Berlin, CCC organizes the 18th edition of CCC Convention, international business event focused on the newest trends in Customer Care. This year, convention’s agenda is full of […]
88% European companies think they offer excellent Customer Care services; just 8% of their clients believe the same
Conference Arena, member Marketing Insiders Group, organizes the 11th edition of Customer Care Conference and Expo, business event that brings into the spotlight innovative instruments to make the niche industry […]
Competence Call Center enters Polish market with a center in Gdańsk
Competence Call Center added a new market, Poland, to those where it is active already(Austria, France, Germany, Romania, Slovakia, Switzerland and Turkey), by opening a new center in Gdańsk. The size […]
Client Metrics study: Clients’ perception on Romanian services sector
Client Metrics, instrument for monitoring clients satisfaction created by Trendelligent and Blue Point and recently launched on Romanian market, announced the conclusion of a study that aimed to measure clients’ […]
Romanian call center Blue Point to offer satisfaction studies to clients via Client Metrics
Blue Point, one of the important players on the Romanian call-center services market, launched an integrated service to measure and evaluate clients’ satisfaction, Client Metrics. Client Metrics is a continuous monitoring […]