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Tag: customer care

Romanian Customer Care Conference & Expo 2018, focused on the imperative to be aligned to market changes

Romanian Customer Care Conference & Expo tool place in the second part of April, in Bucharest, and focused on the imperative to be aligned with the market changes and people’s […]

May 11, 2018 Cristina Blanaru Business, Events, Marketing

Customer Care Conference: 62% consumers gave up brands or companies due to weak relation with clients

  According to an Aspect study, 76% clients believe a company shows the appreciation towards them through the quality of the interaction at the level of customer care service they offer. […]

November 8, 2015June 4, 2016 Cristina Blanaru Business, Events, Marketing

Romanian mall gets on WhatsApp

Mall Promenada, one of the most modern commercial centers in Romania, launched its customer care service via WhatsApp, consolidating its online presence and offering to its clients the possibility to receive […]

June 30, 2015 Cristina Blanaru Business, Social Media

CCC Convention prepares for next stage, in October 

On October 8th, in Berlin, CCC organizes the 18th edition of CCC Convention, international business event focused on the newest trends in Customer Care. This year, convention’s agenda is full of […]

May 19, 2015 Cristina Blanaru Business, Events, Marketing

88% European companies think they offer excellent Customer Care services; just 8% of their clients believe the same 

Conference Arena, member Marketing Insiders Group, organizes the 11th edition of Customer Care Conference and Expo, business event that brings into the spotlight innovative instruments to make the niche industry […]

February 19, 2015 Cristina Blanaru Business, Events, Marketing

Competence Call Center enters Polish market with a center in Gdańsk

Competence Call Center  added a new market, Poland, to those where it is active already(Austria, France, Germany, Romania, Slovakia, Switzerland and Turkey), by opening a new center in Gdańsk. The size […]

February 20, 2014June 9, 2014 Cristina Blanaru Business

Client Metrics study: Clients’ perception on Romanian services sector

Client Metrics, instrument for monitoring clients satisfaction created by Trendelligent and Blue Point and recently launched on Romanian market, announced the conclusion of a study that aimed to measure clients’ […]

October 17, 2013November 13, 2013 Cristina Blanaru Marketing, Studies

Romanian call center Blue Point to offer satisfaction studies to clients via Client Metrics

 Blue Point, one of the important players on the Romanian call-center services market, launched an integrated service to measure and evaluate clients’ satisfaction, Client Metrics. Client Metrics is a continuous monitoring […]

September 25, 2013September 25, 2013 Cristina Blanaru Business, Marketing

A Journey to the Center of a Competence Call Center

Competence Call Center, Austrian founded company, is in its 15 year of activity on the market and celebrated the moment last week, with a special orchestrated event organized in Berlin. […]

July 8, 2013August 2, 2013 Cristina Blanaru Business, Marketing
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