Romanian mall gets on WhatsApp

Business, Social Media

Mall Promenada, one of the most modern commercial centers in Romania, launched its customer care service via WhatsApp, consolidating its online presence and offering to its clients the possibility to receive in real time info on the services and activities available to them within the location.

Starting end of June, Promenada’s clients can add the commercial center as a friend on WhatsApp and will receive answers to their questions in real time, every day, from 9.30 AM to 9.30 PM.


Technology is influencing our lives every day and integrating digital solutions in the relation with Promenada’s clients came as a normal step to make more efficient the customer care process. Besides the immediate benefit of informing the clients, this service will help us get instant feedback from those coming in our center, and this is how we will be able to offer them support and benefits in real time

Sebastian Mahu,

Center Manager mall Promenada.

Integrating WhatsApp among the communication channels used by Promenada comes as an answer to public’s info habits and represents a way to make more efficient the customer care process. Besides WhatsApp, Promenada is present on different social media platforms like Instagram, Facebook, Google+, Pinterest, Twitter and Youtube.