A holiday for the independent businesses: METRO’s “Own Business Day 2018” on 9 October gave special attention and appreciation to business owners around the world, who offered more than 380,000 specials to their customers on that day. In 24 METRO countries, several campaigns provided more visibility and attention for them. Highlights include the “The Longest Queue” initiated by METRO together with Serviceplan Campaign Hamburg to celebrate the inauguration of a restaurant in the Portugese city of Porto.
The significant growth of variety, creativity and number of specials reinforces the potential to engage more and more business owners. Our growing media investment and the big celebrations in each country boosted the awareness own businesses deserve – making it another prove of what we mean when we say “your success is our business” (…)
Global Director Branding & Activation of METRO AG
Lack of visibility is still the biggest problem for independent businesses. This has been found by the recent “International Own Business Study,” which METRO commissioned for a second time in honor of the special day, and which surveyed 10,000 people in ten countries. One result: independent businesses are popular worldwide and are valued by their customers, but often lack visibility and public awareness. The results of the study show that only 42 percent of independent businesses have their own website, while only 46 percent are active on social networks. In Germany, only 22 percent use Facebook, Instagram & Co to promote their own business. It is hardly surprising that nearly two-thirds of consumers complain about the difficulty of finding independent businesses.
- “The Longest Queue”: Nearly 500-meter-long queue in front of restaurant, ensuring more customers and attention on opening day
Lack of customers on the opening day – according to the study, that is what independent businesses are most afraid of in the start-up phase. For its third “Own Business Day,” METRO came up with a special campaign in Portugal and called on the public through its own channels as well as regional and national Portuguese TV and radio stations along with the local newspaper “Journal de Notícias” to participate in “The Longest Queue” in Porto. The restaurant “Torre do Conde”, which opened just in time for “Own Business Day” on 9 October, was empowered with the best conditions for a successful start with plenty of attention and customer influx on the opening day. Besides passers-by, more than 120 employees of MAKRO Portugal, METRO’s local subsidiairy, showed up onsite to support the new restaurant owner. Similar regional events took place in other major cities around the world on this day to connect the independent businesses more closely with the public.
- #loveownbusiness: Entrepreneurs worldwide draw attention with special campaigns
Even before 9 October and on the day itself, consumers could find all specials and deals in their vicinity at the hub www.own-business-day.com. On the day itself, special promotions were up on the website and METRO’s YouTube channel and could be followed all over the world on Facebook, Instagram and Twitter under the hashtag #loveownbusiness. It resulted in 540,000 hits on the hub, 1,400 social media posts and nearly 16 million views on YouTube. METRO also relied on influencer cooperations and paid media throughout the campaign.
The campaign was developed by Serviceplan Campaign Hamburg. The agency achtung! in Hamburg supported with regional press work.
We are delighted that ‘Own Business Day’ has gained such global popularity over the past three years. We developed this special day for METRO as a crea-tive way to bring the brand promise to life. METRO’s promise to its customers is to make them more successful by giving them the recognition and attention they deserve in our society
Managing Director, Serviceplan Campaign Hamburg
The study published on “Own Business Day” 2018 was conducted in July and August 2018 by APCO Worldwide in Germany, France, India, Italy, Portugal, Romania, Russia, Spain, the Czech Republic and Turkey.
METRO is a leading international specialist in wholesale and food retail. The company operates in 35 countries and employs more than 150,000 people worldwide. In finan-cial year 2016/17, METRO generated sales of approximately €37 billion. The company provides custom solutions to meet the regional and international needs of its wholesale and retail customers. With its sales brands METRO/MAKRO Cash & Carry and Real as well as delivery services and digitisation initiatives, METRO sets the standards for to-morrow: for customer focus, digital solutions and sustainable business models. More information is available at metroag.de.
- METRO AG:
Global Director Branding & Activation: Gisele Musa
Head of Design & Seasonal Activation: Christa Wellershoff
Head of Master Brand: David Fehlberg
Expert Brand Management / Master Brand: Laura Llamazares
Head of Master Brand: Anila Brahmakulam
Expert Brand Management / Master Brand: Julia Münster
Head of Category & Service Activation: Alicja Korkosz-Foltyn
Expert Brand Management Category & Service Activation: Sonika Grotjans
Head of Customer Touch-Point Communication: Marina Sverdel
Expert Brand Management / OBD Project Management: Kristina Krauter
Expert Brand Management Customer Experience: Funda Karacil
Expert Brand Management Own Media & Asset Management: Avsar Kayi
Head of Master Brand: Nina Zeiler
Expert Brand Management / Communication Performance: Yuko Isomura
Global Chief Creative Officer: Alex Schill
Managing Director: Michael Schneider
Managing Partner Plan.Net UX: Christoph Mecke
Account Director Plan.Net UX: Dorothea Agnes Iwanski
General Manager Copy: Patrick Matthiensen
General Manager Art: Leif Johannsen
General Manager Strategy: Lukas Paschke
Senior Strategist: Adam Bekassy
Strategy Director: Oliver Henares Cabrera
Account Director: Daniel Bremer
Senior Account Manager: Nicole Werner
Creative Director: Christian Stamp
Creative Director: Manuel Diefenbach
Senior Copywriter: Raghav Sikka
Senior Art Director: Jose Hernandez
Junior Art Director: Lea Baustian
Further agencies that took part include: Actum (technical concepting and implementation of online platform) and Metapeople (digital performance)
The study published on “Own Business Day” 2018 was conducted in July and August 2018 by APCO Worldwide in Germany, France, India, Italy, Portugal, Romania, Russia, Spain, the Czech Republic and Turkey. The white paper “Supporting independent businesses is everyone’s business” is available here.